Information We Collect
When you browse the PETMERO website, submit an inquiry, or communicate with us about a potential project, we may process information you choose to provide, including:
Contact information: your name, company name, business email, telephone or WhatsApp contact details, and country or region information.
Inquiry and project information: products of interest, estimated purchase quantity, target market, customization requirements, packaging needs, and other project details.
Project materials: logos, artwork, reference images, specification files, packaging materials, or other relevant files you provide for product evaluation, quotation, or customization.
Technical information: to support normal website operation, security, and inquiry handling, the website and related technical services may process limited technical information such as IP address, browser or device information, access time, referring page, and approximate network location.
When an inquiry is submitted, PETMERO may send the connection IP address to the geolocation provider ipwho.is to estimate a city, region and country. The resulting approximate network-location information may be cached on the website for up to seven days. These estimates do not verify a buyer's physical location, and can be affected by VPNs, mobile networks and corporate gateways.
The information actually processed may vary depending on the website features you use and the nature of the project.
How We Use Information
We may use relevant information for reasonable business and website-operational purposes, including:
- receiving, reviewing, and responding to B2B inquiries;
- understanding product, sourcing, and customization requirements;
- preparing quotations, samples, and follow-up project communications;
- communicating about product specifications, materials, packaging, branding, and production requirements;
- providing customer and project support;
- maintaining necessary business and project records;
- maintaining website security, preventing misuse, and addressing technical issues; and
- meeting applicable legal or regulatory requirements where relevant.
Cookies and Website Technologies
The PETMERO website may use cookies, server-side mechanisms, or similar technologies that are necessary to support normal website operation, security, and core functionality.
Depending on the features actually used on the website, certain technologies may also be used to understand website usage and improve the website experience. Their use will be managed according to the website's actual configuration and applicable requirements.
If you choose to contact PETMERO through WhatsApp or another third-party platform, that platform may process information under its own privacy policy and terms of service.
Information Sharing and International Processing
Service providers that support website operation, business communications, security, or necessary technical functions may process certain information to the extent reasonably required to provide those services.
PETMERO works with B2B customers in different countries and regions. Depending on the customer's location, project needs, and the service infrastructure used, relevant information may be processed in a country or region other than the one in which it was submitted.
Where applicable, information may also be processed or disclosed when reasonably necessary to comply with legal requirements, protect legitimate rights or interests, maintain security, or address disputes.
Data Retention and Security
We may retain relevant information for a reasonably necessary period based on the status of an inquiry, the duration of a project, reasonable business record needs, security considerations, and applicable requirements.
When information is no longer reasonably needed for business or legal purposes, it may be deleted, anonymized, or otherwise handled as appropriate.
PETMERO uses reasonable technical and organizational measures intended to reduce the risk of unauthorized access, use, alteration, or disclosure of relevant information. However, no method of internet transmission or electronic storage can guarantee absolute security.
Your Choices and Rights
Depending on applicable law and the circumstances, you may have rights to request access to, correction of, deletion of, restriction of processing of, or other applicable actions concerning personal information related to you.
To make a request, please contact us at info@petmero.com.
When handling a request, we may take reasonable steps to verify the identity of the requester and may retain information where permitted or required by applicable law or reasonable business, security, or legal needs.
Policy Updates and Contact
This Privacy Policy may be updated from time to time as website features, business processes, service providers, or relevant requirements change. The effective date shown on this page identifies the current published version.
If you have questions about this Privacy Policy or the handling of relevant information, please contact:
For a specific project, confidentiality, data-processing, or other special requirements may be addressed separately through applicable written project documentation.